Alternate Transportation Policy
- A designated number of courtesy vehicles are available to customers who make appointments with our service department
- Courtesy vehicles are available at the sole discretion of Land Rover Southampton
- Rental vehicles are available at discounted competitive rates
- We do offer free shuttle service to local train stations, local homes and/or offices for your convenience during normal business hours
Service Courtesy Vehicle Policy
In order to be able to continue to make courtesy vehicles available to our customers, the following policies must be strictly enforced:
- We cannot guarantee any specific model of courtesy vehicles available on any given day
- Courtesy vehicles are only available to customers who purchased their vehicles from Land Rover Southampton
- A courtesy vehicle is provided for vehicles which require repairs or maintenance service taking longer than 90 minutes
- The driver of the courtesy vehicle must be at least 21 years of age
- The driver of the courtesy vehicle must be the person who name appears on the repair order or immediate family member
- You must present a valid driver's license, a valid insurance card, and a valid Visa MasterCard Discover or American Express credit card.
- Body damage and/or any other damage to the courtesy vehicle while in the customer's possession is the sole responsibility of the customer. You are advised to contact your insurance company in case damage or accident as your insurance company is the primary carrier.
- For health reasons, we must insist that there be no smoking or pets in a courtesy vehicle. Many people are allergic to smoke and pets.
- Please remove all personal belongings and debris when you are finished with the courtesy vehicle. If the interior needs to be cleaned please alert one of our staff
- We cannot be responsible for any items or articles left behind in a courtesy vehicle
- For your safety, we reserve the right to not lend vehicles out during extreme inclement weather such as ice and snow storms
- Courtesy vehicles must be returned within 24 hours notice of your vehicles completion. A charge of $75.00 per day will be charged for every day after this is date that the vehicle is not returned.
- Courtesy vehicles are never permitted to be taken out of New York State
- Customers are responsible for the use of fuel while in a courtesy vehicle and will be charged to replenish to fuel level signed for when vehicle left the dealership; please make sure you are aware of the fuel level before you leave
- Parking tickets, toll violations and any other tickets or traffic violations are the sole responsibility of the person signing for the courtesy vehicle and will be charged to the credit card left
- Substitute transportation is provided at no charge solely as a courtesy to our customers